General

My primary means of contact is via email and phone. Please ensure that you provide me with an up to date email address and phone number so that I can stay in contact.

All projects, tasks unless given a fix fee, will be charged at an hourly rate. All time is tracked

Websites

Any amount quoted for website projects, unless explicitly stated or agreed otherwise, excludes video and image stock licenses and any additional licenses required for the operation / running of the website, outside of those agreed in the proposal. For every website project a timescale for delivery will be provided.

Website Delivery

In order to start development I require a 25% Initial Payment for the full amount quoted in your project proposal. Once payment is received development your new website will begin.

Hosting

Hosting is invoiced in advance for a minimum of a 1 year period after the initial 12 months period. If you wish to cancel or move your hosting, I require 30 days written notice.

I do not offer refunds for any hosting fees paid in advance.

In no circumstance do I release any server login details to anyone outside of Firths Web Design. (this excludes CMS login details).

If you require to move your website / emails to another host, I will provide an export of your website’s source code and database. There may be a fee to provide these files and if any outstanding invoices remain on your account I reserve the right to not release any files until all outstanding amounts are settled.

My standard Website hosting allows for, 10,000 visitors per month, Free daily back ups and a guaranteed up time of 99%.

Hosting Support

In the case when a problem with your website or email arises, if you’re hosting is through our server you may notify us of the error via email and we will work to resolve any issues.

Domains

In the case that Firths Web Design acts on behalf of a client to register a domain the domain will be registered using domain privacy and set to auto renew on expiry.

It is the client’s responsibility to inform Firths Web Design if they wish or intend to not renew the domain registration, otherwise the domain will be automatically renewed.

Source Code & Artwork

I do not release any artwork or source code for any projects until full payment has been received. All designs, graphics and code remain the property of Firths Web Design until full payment for agreed services have been paid.

SEO

Please note that I recommend a minimum 3-6 month period for all SEO campaigns.

Please note that Firths Web Design SEO packages do not come with a guarantee of sales, enquiries or rankings. I do everything to ensure that I meet the agreed SEO proposal, but I cannot guarantee a specific outcome due to the nature of SEO and Search Engines.

Please note: That Firths Web Design reserve the right to change these terms and conditions at any time, and its the users responsibility to check back to these terms and conditions on a regular basis.